IT Operations Management

We provide multi-tier support and operational services that are enhanced through SLA-based contractual agreements that ensure your needs are met.

Is built on proven ITIL-based incident, release, application and configuration management processes that address the planning, development, packaging, testing, staging and deployment of patches, applications, and operating systems for mainframes, desktops, servers and network devices.

 Our approach to IT operations addresses mainframes, networks, systems, applications, security, and storage. We combine years of experience with a strong process orientation to deliver consistent excellence and continuous improvement.

We provide support using strategic approaches to policy management, threat management, and risk management. We adhere to FISMA and NIST policies, standards and guidance, and coordinate with your security teams in response to compliance notices and all security incidents.

Using effective ITIL-based processes for incident and problem management, employing tools and knowledge bases to increase call resolution rates and reduce down time.

Effectively manage and execute the ongoing activities and procedures required to maintain the IT infrastructure, delivering IT services at the agreed levels.